TERMS AND CONDITIONS OF USE

These General Terms and Conditions (hereinafter: GTC) are operated by the webshop (hereinafter: the Webshop) of the web store (hereinafter: the webshop) available at https: //www.csaphaz.hu, BeerTapHouse Kft. hereinafter referred to as the “Service Provider”) and the consumer (hereinafter referred to as the “User”) who has purchased the products sold by him / her (hereinafter referred to as the User) are the general terms and conditions of the Agreement, which the User expressly accepts and accepts Both the Service Provider and the User are obliged to take into account and retain it within the framework of the contractual legal relationship established between them.

1. WEB STORE OPERATOR

BeerTapHouse Limited Liability Company

Abbreviated name: BeerTapHouse Kft.

Company registration number: 01 09 357896 - Registry Court of the Metropolitan Court

Tax number: 27935792-2-43

Headquarters: Hungary, 1112 Budapest, Zsázsa u. 6

Business location:

Hungary, 1114 Budapest, Bartók Béla út 59. and

1132 Budapest, Gogol utca 40.

(hereinafter: Service Provider).

Service provider bank account details:

Account managing financial institution: Unicredit Bank Hungary Zrt.

Cash flow indicator: 10918001-00000111-40780004

IBAN: HU91 1091 8001 0000 0111 4078 0004

SWIFT code: BACXHUHB

The commercial activity of the Service Provider has been registered:

Budapest Capital XIII. District Mayor's Office, Administration Department

Budapest Capital XI. District Újbuda Mayor's Office, Administration Department

Only adults over the age of 18 can place an order in the webshop!

2. CUSTOMER SERVICE

Users can contact the Service Provider's customer service at the following contacts:

By phone: +36 30 545 2620 or +36 30 193 8831 - the call is not charged!

Available Tuesday through Saturday from 12:00 to 20:00.

In e-mail: info@csaphaz.hu

Message: The messaging option available under "You can reach us here" on the website.

The Service Provider will respond to e-mails received in this way within 2 working days of arrival.

3. CONDITION OF HUNGARIAN LAW

The Service Provider operating the website available at the Internet address specified above (hereinafter: the website) provides its service from Hungary, the service is directed to Hungary. Hungarian law shall apply to the provision of the Service, the Service Provider and the Users within the framework of this contract, with special regard to

  • REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on taking action against unjustified territorial restrictions on content and other forms of discrimination based on the nationality, place of residence or establishment of the buyer in the internal market and Amending Regulations (EC) No (EU) 2017/2394 and Directive 2009/22 / EC,

  • Act V of 2013 on the Civil Code (hereinafter: the Civil Code),

  • CLXIV of 2005 on trade. to the law,

  • CLV of 1997 on consumer protection. to the law,

  • 45/2014 on the detailed rules of contracts between a consumer and a business. (II. 26.) Government Decree,

  • CVIII of 2001 on certain aspects of electronic commerce services and information society services. to the law,

  • 19/2014 on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business. (IV. 29.) NGM decree,

  • and Act XLVIII of 2008 on the basic conditions and certain restrictions of economic advertising activity. law.

The dates and time interval designations mentioned in these general terms and conditions of use (hereinafter: terms and conditions or GTC) shall be understood in accordance with Central European Time.

The working days, public holidays and public holidays referred to in these terms and conditions shall mean the Hungarian working days, public holidays and public holidays.

4. SCOPE AND SUBJECTS OF THE TERMS AND CONDITIONS OF TERMS AND CONDITIONS

These terms and conditions apply to the services available on the website, the use of the website, and the sale and purchase of products that can be ordered in the web store operating on the website.

Parties to the contract:

The Service Provider identified above as the operator of the website and the seller of the products.

User as a customer who orders a product from the web store and a person who visits the websites of the website. Any legal and natural person or economic entity without legal personality, including foreign legal entities, may be a user, if it accepts the terms and conditions set out here and recognizes them as binding on it. The person to be entered into the contract to be concluded within the framework of these terms and conditions is a person with no legal capacity or a person with limited legal capacity. according to its rules.

The terms and conditions are valid from the time you are placed on the website and are for an indefinite period of time.

The webshop does not enter into a contract with minors, the User declares that he is of legal age by clicking on the "PAST 18 YEARS OLD, ENTRIES" button that pops up after opening the website.

5. GENERAL INFORMATION ON THE ELECTRONIC CONTRACT BETWEEN REMOTE

Before ordering, the user can find out about the essential properties of the products that can be ordered in the web store on the pages describing the properties of the products in the web store.

The language of the contract is Hungarian.

Orders placed on the Website constitute a legal statement in the form of implied conduct.

The Service Provider is obliged to confirm the arrival of the order electronically without delay. If the confirmation is not received by the User within 48 hours, the User is released from the obligation to make an offer.

The concluded contract does not qualify as a written contract, it is not registered by the Service Provider, and it will not be available in writing at a later date.

The Service Provider has not complied with the Code of Conduct, so it is not available to it.

Before sending the order, the user will be informed during the steps of the order about the current freight charges and possible freight restrictions, as well as the possible payment methods.

The User will receive the terms and conditions of the contract and the documents required for legal information as an attached document during the confirmation of his order by e-mail, with the current content upon receipt of his order. In addition, the terms and conditions and prospectuses in their current status are always available on the website.

6. DETERMINATION OF THE PURCHASE PRICE

The user can find information about the current prices of the products on the pages presenting the properties of the products.

The purchase prices indicated for the products are gross consumer prices, always in HUF (HUF).

Prices do not include shipping costs.

Service provider does not charge packaging costs.

The confirmation of the order always includes the actual consumer price to be paid and any other costs in their total amount payable.

The Service Provider reserves the right to change the prices of the products displayed on the websites of the web store. The price change does not affect the price of the products already ordered.

If there is an incorrect price in the web store or in the order feedback - especially with regard to the obviously incorrect price - then the Service Provider is not obliged to sell the product at an incorrect price. After ordering at the wrong price, the Service Provider offers the User the sale of the product at a real price. If the User does not accept this, he is entitled to cancel his order.

7. METHOD AND STEPS OF PLACING THE ORDER, CONCLUSION OF THE CONTRACT

Select the product under "Order".

The user can find out the data and essential features of the products of the web store on the pages of the "Order" or "Our current beer lines" menu items.

By clicking on the data sheet of the product to be ordered, the user can place the product in a virtual basket by selecting the quantity and then clicking on the "Add to my order" button.

If the User wishes to order more products, he can add more products to the cart by following the above procedure.

If you have any questions about the product before ordering, the Service Provider's customer service is at your disposal (contact details: under "Customer Service" above).

Submission and confirmation of the order, conclusion of the contract

Users can place their order online in the web store, as follows. Registration is not a condition for placing an order.

After selecting the products and placing them in the cart, the user can view the contents of the cart on the right side of the website. In the same place, the user has the option to change the number of the selected products to the desired number of items, or to remove the given product from the basket by clicking on the icon representing the “-” (minus) sign.

The user can select the delivery method in the same place, which can be personal collection or home delivery.

The service provider undertakes home delivery only on certain days and within a typically 3-hour time interval. The user has the option to set a preferred time within these times. The Service Provider takes this into account when organizing the delivery, but does not know the date of the guarantee. The User will be informed about the expected time of delivery by telephone on the day of delivery, no later than half an hour before arrival.

After that, by clicking on the "Order now" button, the User can decide whether to continue the order with his Facebook profile or by entering his details as a guest. Data required for the order: name, billing or delivery address, e-mail address and telephone number. User can also change the delivery method on this page.

The Service Provider provides delivery only to the delivery areas specified and precisely marked on the map shown on this subpage. If the User wishes to use home delivery to another address, he / she can arrange this with the Service Provider by phone or e-mail, the system does not allow this. The Service Provider may undertake delivery to other areas based on individual assessment.

In case of home delivery, the delivery fee is uniformly 900 HUF, in case of order value over 10,000 HUF free of charge. The cart value will be updated with the due shipping fee after the address is entered.

Then, by clicking on the "Continue" button, the User can check the order details and then click on the "Finalize Order" button to finalize his order.

Means used to identify and correct data entry errors before sending the contract statement:

If you enter incomplete or obviously incorrect data, a warning message will appear during the ordering process.

The returning User - if he / she has previously saved his / her data on the site - may change his / her personal data regarding the order during the ordering process.

The contents and order data and parameters of the shopping cart can be checked, changed or even deleted at any time until the order is sent, by modifying and re-entering the data on the pages appearing in the order process as described in the previous sections of this chapter of the GTC.

After checking the above data of the order and correcting any data entry errors, the User can validly place his order by ticking the declaration of acceptance of these GTC and clicking on the button marked “Send order”.

Upon receipt of the order, the Service Provider shall immediately confirm it to the User by automatic e-mail to the e-mail address provided by the User during his online order. The confirmation includes all costs to be paid by the User. If this confirmation is not received by the User within 48 hours from the sending of the order, the User is released from the obligation to make an offer. The confirmation is considered received by the User when it becomes available to the User (i.e. by receiving it in his e-mail account). With the confirmation of the order written here, the contract for the purchase of the product is not concluded yet, this confirmation does not count as the acceptance of the order by the Service Provider.

Orders are processed every working day from 12:00 to 20:00 Central European Time. If the order arrives at the Service Provider outside the above time interval, it must be considered received at the beginning of the first processing period after receipt - in case of prepayment at the beginning of the first processing period after the arrival of the amount to be paid to the Service Provider's bank account.

After the processing of the order has started, the Service Provider - in case of accepting the order - informs the User about the acceptance of the order by e-mail. The contract for the purchase of the product is concluded upon the receipt of the Service Provider's e-mail to this effect.

The Service Provider draws the User's attention to checking the content of the confirmation of the receipt of the order and the confirmation of the acceptance of the order. If the content of any confirmation differs from the content of the order and the deviation is not objected to by the ordering User within 24 hours of receiving the confirmation, or if the payment is made after receipt of the confirmation, the contract is governed by the content of the confirmation. After signaling the confirmation with a different content to the Service Provider, the Service Provider examines the signal and, in justified cases, corrects the order.

If the User requests the deletion of his / her data necessary for the fulfillment of the order or protests against their use for such purpose, then the Service Provider declares its intention to withdraw from the order.

8. SUBSEQUENT ADJUSTMENT OF THE ORDER

If the User wishes to change the order he has already placed or has entered incorrect data, he must indicate this in the customer service contacts as soon as possible. It is important that you do this immediately so that the Service Provider can correct the order before starting the performance.

In case of correction of the order, the Service Provider sends a new confirmation of the order with the modified content, according to which the purchase contract is created in accordance with the modification, or - in case of a previously accepted defective order - the purchase contract is modified.

9. TERMS OF PAYMENT

Possible payment methods:

Payment in cash upon receipt

Orders placed on the website are automatically set up as cash orders. If the User requests a different payment method, please indicate this as a comment during the order or indicate it immediately on one of the Customer Service contacts.

Prepay by bank transfer:

If the User has indicated his / her request for payment by bank transfer in advance, the Service Provider will send separate information about the data required for the transfer by e-mail.

If the Service Provider is still unable to fulfill the already paid order due to a reason in its own interest, it will refund the full purchase price and delivery fee to the User within 14 days from the occurrence of the obstacle.

10. DEADLINE FOR DELIVERY AND CONDITIONS OF DELIVERY

Deadline for completion and delivery

The Service Provider will deliver the ordered product to the delivery address provided by the User during the order within the deadline specified in the confirmation of acceptance of the order.

The order takes a maximum of 2 working days to be processed, after which the ordered product will be handed over to the carrier, who will deliver it domestically on Thursdays and Saturdays.

If the Service Provider is unable to fulfill the order within the above-mentioned deadline, it shall notify the User of the occurrence of the obstacle to performance immediately after its occurrence.

Carrier: Travel Trans Union Bt

Company registration number: 01 06 212982

Tax number: 28342397242

Head office: Budapest, Hungária krt. 5-7, 1101

Company (hereinafter: Carrier).

The Carrier will deliver the ordered product to the User on the day agreed in advance and confirmed.

Shipping fee

The User can find out the gross amount of the delivery fee to be paid by the User during the process of sending the order.

Receipt of the product

If the User does not receive the ordered product without a reason at the time of the pre-agreed delivery - including when the User is not available despite the Carrier's repeated attempts at delivery, delivery fails and the User pays the purchase price of the ordered product in advance, the purchase price will not be refunded.

The User checks the quantity and integrity of the ordered product (s) and the existence of the necessary documents (invoice, user manual) at the place and time of delivery, upon receipt, notifies the Carrier of any damage, deficiencies or other deviations. If the User experiences any damage or deviation on the delivered product during delivery, the Carrier is obliged to hand over the goods item by item at the request of the User and to record this on the spot, as well as on the spot about the deviations or damage experienced on the product. The Carrier is primarily responsible for the damages caused to the product during the delivery, however, until the date of delivery of the product to the User, the Service Provider bears the related risk. However, the User's failure to perform the inspection to be performed upon receipt does not affect the User's warranty rights and the right of withdrawal without justification, as described in point 12, he may exercise them in the same way.

11. FAILURE TO PERFORM, WARRANTY, WARRANTY, RIGHT OF WITHDRAWAL / CANCELLATION

Defective performance

The Service Provider performs incorrectly if the product does not meet the quality requirements established in the contract or legislation at the time of performance.

The Service Provider will not perform incorrectly if the User knew the error at the time of concluding the contract or should have known the error at the time of concluding the contract.

In the case of a purchase of a User who qualifies as a consumer, it shall be presumed that the defect recognized by the User already existed at the time of performance within one month after performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect. In practice, all this means that in the event of an error detected within a month, the burden of proof lies with the Service Provider.

Supplies warranty

In the event of faulty performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

The User may, at his / her option, make the following supply warranty claims: He / she may request a repair or replacement, unless it is impossible to fulfill the claim chosen by the User or it would entail a disproportionate additional cost for the Service Provider. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate delivery of the consideration or the defect may be repaired by the User at the expense of the Service Provider, or may be repaired or otherwise withdrawn from the contract.

You can also transfer from your chosen accessory warranty right to another, however, the cost of the transfer shall be borne by the User, unless it was justified or given a reason by the Service Provider.

The User who qualifies as a consumer is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. (In the case of a contract between a consumer and a business, a defect reported within two months of the discovery of the defect shall be deemed to have been notified without delay. The Service Provider shall be aware of any damage resulting from the delay.) you can no longer validate. In the case of a used thing, this period is one year.

In the case of the purchase of a User who qualifies as a consumer, there are no other conditions for the enforcement of his warranty claim within six months from the performance, in addition to the notification of the error, if the User proves that the product or service was provided by the Service Provider. However, after the expiration of six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

For products with a shorter warranty period due to their nature, the above rights last until the warranty period indicated on the product.

Product warranty

In the event of a defect in a movable thing (product), the User who qualifies as a consumer may, at his / her choice, enforce his / her right of warranty for the supplies or the product warranty claim described above.

As a product warranty claim, the User may only request the repair or replacement of a defective product.

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

The product warranty claim can be asserted by the User within two years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this right.

The user may only assert the product warranty claim against the manufacturer or distributor of the movable property. In the event of a product warranty claim, the User must prove the defect of the product.

The manufacturer or the Service Provider is released from its product warranty obligation only if it can prove that:

  • the product was not manufactured or marketed in the course of his business, or

  • the defect was not recognizable in the light of current scientific and technical knowledge at the time of placing on the market, or

  • the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the Manufacturer or the Service Provider to prove a reason for the exemption.

Due to the same error, the user cannot assert a warranty claim and a product warranty claim simultaneously, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

For products with a shorter warranty period due to their nature, the above rights last until the warranty period indicated on the product.

Mandatory warranty

The Service Provider does not sell a product subject to a mandatory warranty required by law, nor does it voluntarily undertake a warranty.

Right of withdrawal

The User who qualifies as a consumer is entitled to withdraw from this contract without giving any reasons within 14 days.

The withdrawal period

a) in the case of a contract for the sale of a product: it expires 14 days from the day on which the User or a third party other than the carrier designated by the User takes over the product;

b) in case of supply of several products: expires 14 days from the day on which the User or a third party other than the carrier designated by the User takes over the last product;

c) when supplying a product consisting of several lots or pieces: on which the User or a third party other than the carrier designated by the User takes over the last lot or piece;

In the case of d) and a), b) and c), the User may also exercise his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

If the User wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw to one of the contact details of the Service Provider. A statement of withdrawal may be made in any manner, whether orally or in writing.

The user exercises his right of withdrawal within the deadline if he sends his written statement of withdrawal before the expiry of the deadline indicated above, or announces it orally on the last day of the deadline. It is the consumer's responsibility to prove that he has exercised his right of withdrawal in the manner and within the time limits set out here.

The exercise of the right of withdrawal is not precluded by the opening of the packaging and the use necessary to establish the nature, characteristics and functioning of the product.

The organization of the return of the product and the cost of the return shall be borne by the User. The goods can also be returned in person, after prior appointment with customer service.

After acceptance of the withdrawal and return of the goods, settlement shall take place within a maximum of 14 days from the acceptance of the withdrawal. In case of withdrawal, the Service Provider is obliged to reimburse the purchase price of the product affected by the withdrawal and the cost of delivery to the User.

User may not exercise the right of withdrawal:

  • in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery,

  • in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties when the contract of sale was concluded, but which is not performed until the 30th day following its conclusion.

Legal effects of withdrawal

If the User withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the User's statement of withdrawal, reimburse all consideration paid by the User, including the cost of transporting the product to the User (except for additional costs incurred by the User). During the refund, the Service Provider uses the same payment method as the original payment method, unless the User expressly consents to the use of another payment method, and due to the use of this refund method, the User it does not incur any additional costs. In the case of a contract for the sale of a product, the Service Provider may withhold the refund until the product has been returned or the User has confirmed that it has been returned: the earlier of the two dates must be taken into account.

The User is obliged to return or hand over the product to the Service Provider without undue delay, but no later than within 14 days from the receipt of his notice of withdrawal. The deadline is considered to have been met if you send the product before the 14-day deadline. The direct cost of returning the product is borne by the User.

The user can only be held liable for the depreciation of the product if it has occurred due to use in excess of that required to determine the nature, characteristics and functioning of the product.

12. DISCLAIMER

The Service Provider is not obliged to enter into a contract pursuant to law. You are free to accept or reject the User's order. The Service Provider excludes its liability for the resulting damages.

The Service Provider does not guarantee that the product is suitable for any use intended by the User. The instructions in the product descriptions and instructions apply to the use, but the Service Provider is not liable for any differences due to the specific conditions of use.

Service Provider shall not be liable for any direct or indirect damages resulting from the misuse of the Website or the unavailability of the Internet Service Provider. Service Provider shall not be liable for technical failures such as electrical or computer power outages. Due to the fact that the Internet is an open network that cannot be considered secure, the Service Provider shall not be liable for damages due to the destruction, delayed arrival or other errors of messages and orders transmitted in electronic form for reasons outside the Service Provider.

The Service Provider may terminate the possibility of using the website at any time, without giving reasons, for individual Users or for all Users by terminating the operation of the website. In this case, it fulfills the already valid orders and other requests of the User, but is not responsible for other possible consequences.

Images of products and services displayed on the site may differ from reality, in some cases as illustrations. The Service Provider is not responsible for any discrepancies resulting from any changes to the product information due to reasons beyond its control, such as the manufacturer or supplier, without prior notice.

The Service Provider excludes its liability for delays, other problems, errors and damages resulting from erroneous and / or inaccurate order data provided by the User.

Content downloaded by following external links on the website is not under the control of the Service Provider. If requested by the right holder, the link will be deleted or modified by the Service Provider. The Service Provider is not responsible for the content displayed or downloaded using such a link.

13. DATA MANAGEMENT, DATA PROTECTION

The document entitled "Data Management Information" provides information on the data management performed by the Service Provider.

14. MODIFICATION OF TERMS AND CONDITIONS

The Service Provider reserves the right to unilaterally change the terms and conditions of the contract at any time without prior notice and special notice.

Contracts based on each order are always subject to the terms and conditions attached to the final confirmation of the order.

15. GOVERNING LAW, DISPUTES

The parties declare that they will act in accordance with the requirements of good faith and fairness in cooperating with each other in exercising their rights and fulfilling their obligations under these terms and conditions.

The Contracting Parties shall cooperate with a view to resolving any disputes out of court by negotiation in the shortest possible time and at the lowest cost. If this does not lead to a result, the User may also initiate a lawsuit in the court of the Service Provider's registered office, the Buda Central District Court.

The following Hungarian legislation shall apply to issues not settled in these terms and conditions:

  • REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of February 2018
    28.) taking action in the internal market against unjustified territorial restrictions and other forms of discrimination based on the nationality, place of residence or place of establishment of the buyer, and Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Amending Directive 22 / EC

  • Act V of 2013 on the Civil Code,

  • CLXIV of 2005 on trade. law,

  • CLV of 1997 on consumer protection. law,

  • 45/2014 on the detailed rules of contracts between a consumer and a business. (II. 26.) Government Decree,

  • and Act XLVIII of 2008 on the basic conditions and certain restrictions of economic advertising activity. law,

  • and CVIII of 2001 on certain aspects of electronic commerce services and information society services. law,

  • 19/2014 on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business. (IV. 29.) NGM decree.

16. COMPLAINT, ENFORCEMENT, SUPERVISION OF THE SERVICE PROVIDER

The User may do so by letter, telephone and e-mail with the following contact details about the conduct of the person directly related to the product or the Service Provider, or the person acting on behalf of or for the benefit of the Service Provider,

BeerTapHouse Kft.

Address: Hungary, 1112 Budapest, Zsázsa u. 6

Phone number: +36 70 521 1099

E-mail address: info@csaphaz.hu

The Service Provider shall respond to the User's complaint related to the product or the Service Provider's activity in writing no later than 30 days after the notification made at the above-mentioned contact details, indicating the possible place and method of enforcement and the open deadlines.

The Service Provider shall investigate the verbal complaint as soon as possible and remedy it if necessary, provided that the nature of the complaint allows it. If it is not possible to investigate the complaint immediately, or the User does not agree with the handling of the complaint, the Service Provider shall immediately draw up a report on the complaint and its position, a copy of which shall be sent to the User in writing no later than thirty days after notification.

The Service Provider is obliged to keep the complaint report and its written response (minutes) for 5 years.

The User may report his consumer objections and complaints related to the distributed products or the activities of the Service Provider at the direct contacts provided above, on weekdays between 12.00 and 20.00.

Other enforcement options:

If the position of the Service Provider is not acceptable to the User, the following enforcement options are available:

- Complaint to the consumer protection authority,
- Initiation of conciliation body proceedings

Complaint to the consumer protection authority of the Service Provider's registered office:

The user can file a complaint with the district office of the county seat competent according to the place of residence in Hungary, as a consumer protection authority. The contact details of the territorially competent district offices can be found at http://jarasinfo.gov.hu.

Consumer Protection Authority according to the registered office of the Service Provider

Consumer Protection Department of the Government Office of the Capital City of Budapest

Address: 1051 Budapest, Sas u. 19. III. em.

Postal address: 1051 Budapest, Sas u. 19. III. em.

Phone: +36 1 450 2598

E-mail: fogyved_kmf_budapest@bfkh.gov.hu

Website: http: //www.kormanyhivatal.hu/hu/budapest/szervezet-egyseg/fogyasztovedelmi-foosztaly-2017

Initiation of Conciliation Board proceedings:

The conciliation body of the User's place of residence or stay is competent for the procedure.

The Service Provider is obliged to cooperate in the conciliation board proceedings.

In the absence of the User's domestic residence and stay, the jurisdiction of the conciliation body shall be established by the registered office of the undertaking involved in the consumer dispute.

The contact details of the conciliation bodies can be found at http://www..bekeltetes.hu/index.php?id=tests.

Conciliation body competent according to the registered office of the Service Provider:

Budapest Conciliation Board operating under the Budapest Chamber of Commerce and Industry

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone: +36 1 488 2186

Fax: +36 1 488 2186

E-mail: bekelteto.testulet@bkik.hu

Website: http://bekeltet.hu

Online dispute resolution platform:

A website set up by the European Commission, through which users, if they live in the European Union, have the opportunity to settle their disputes concerning a product or service purchased online. If the user wishes to make a complaint about a product or service purchased from the online store and does not wish to go to court, he or she can use online dispute resolution. .

Availability of the online dispute resolution platform

Website https://webgate.ec.europa.eu/odr

For more information on the online dispute resolution platform and its use, how to resolve the dispute, please visit the website available using the link above.

Initiation of legal proceedings

The laws of Hungary shall apply to the interpretation and performance of these GTC. The competent ordinary Hungarian courts competent according to the registered office of the Service Provider are entitled to resolve all disputes related to the GTC.

The User has the possibility to enforce the rights related to data management in accordance with Act V of 2013 on the Civil Code and Act CXII of 2011 on Data Management. TV. and apply to the National Data Protection and Freedom of Information Authority:

National Data Protection and Freedom of Information Authority

Address: 1125 Budapest, Szilágyi Erzsébet avenue 22 / c.

Postal address: 1530 Budapest, Pf .: 5.

Phone: +36 1 391 1400

Fax: +36 1 391 1410

E-mail: ugyfelszolgalat@naih.hu

Website: http://www.naih.hu/

In the event of a choice of court, the lawsuit may, at the option of the User concerned, also be instituted before the court of the place of residence or stay of the person concerned, as the lawsuit falls within the jurisdiction of the court.

09/24/2020